Nigeria’s fastest growing telecommunications operator, Etisalat and the first downstream operator in Nigeria, Total have signed a partnership agreement which will establish retail sales/service experience centres within Total stations where Etisalat will run service operations, in addition to telecoms sites.
The signing ceremony took place in Lagos on June 13, 2012 in a partnership that combines the strengths of the two leading organisations to provide world class products and services to their customers.
The partnership between Etisalat and Total will lead to joint initiatives that will increase the market reach, ensure enhanced customer service and provide our subscribers with easy access to Etisalat’s array of innovative products and services.
According to Hakeem Belo-Osagie, Chairman, Etisalat Nigeria, “Etisalat is recognised as being the most innovative and fastest growing GSM operator in the Nigerian market and we have been consistent in our over three years of operation in the country. We are proud to be working in strategic partnership with Total in executing this agreement which is in line with our ambition to extend our innovative products services to all frontiers of the country and ensure unparalleled customer experience”.
Commenting on the partnership, Managing Director, Total Nigeria, François Bossagol said, “In ensuring customers satisfaction, we have a commitment towards constant innovation and creativity in our Retail outlets which is demonstrated in the strategic partnership with Etisalat for the desired mutual brand affinity.
Total Nigeria Plc is the leader in the petroleum marketing industry in Nigeria with a range of top quality products and diversified activities in shops, foods and services in our retail stations. Total Nigeria Plc has the core of its marketing strategy, an abiding commitment to excellence in customer service delivery”.
The Total/Etisalat partnership will kick off in phases with deployment of outdoor Kiosks in select Total Stations.